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Tony Grist

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On The Fringe [Mar. 12th, 2010|10:05 am]
Tony Grist
There was some sort of drama going on at Aldi yesterday afternoon. At one point all three staff decamped to the locked staff room- where they keep the money-  leaving us customers waiting patiently at the tills and wondering, whimsically, whether we'd get away with it if we ran to our cars with our shopping and drove off. Then they came out again- and the girl who arrived at our till was weeping copiously. I've been served by grumpy people before now, but never one in floods of tears. Ailz- who is good at this sort of thing- asked her what the matter was and if we could help- but she wasn't saying much- except that the guy who had made her cry- and who we'd already seen having a shouting match with a customer- was subbing for the regular manager. I left feeling (a) that I wanted to get away as fast as I could and (b) that I should have done something... like...like...I don't know what.

[User Picture]From: silverhawkdruid
2010-03-12 11:05 am (UTC)
I had a manager do that to me once. I had done the unforgivable and left my keys in the till while I went for a tea break (I was 16 and it was my first job). When I got back I opened the till after serving my first customer, and all the notes were gone! I shot up to the office in a blind panic to tell him what happened, and the b****** screamed at me for five minutes, threatening police and allsorts before finally telling me he had removed the money himself to scare the hell out of me and teach me a lesson.

From tears of fear, came tears of anger as what he'd done sank in. Then I quit on the spot! I went home, told my dad, and he reported the guy to head office of the chain. Don't know what happened to him, but he wasn't there next time I went in as a customer.

I think you did what you could. You showed the girl some sympathy. The guy shouldn't be in charge if he can't keep his temper with staff and customers. Geeze!
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[User Picture]From: poliphilo
2010-03-12 12:07 pm (UTC)
What a horrendous experience!

People are routinely promoted beyond their level of competence.

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