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Tony Grist

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Sales Talk [Sep. 4th, 2008|09:45 am]
Tony Grist
We're getting in quotes on replacement windows.

Tuesday a guy came round, measured up, said he'd put a quote in the post for us- and was gone in 20 minutes. That's what we want.

Yesterday a second guy came round and, in spite of us telling him we didn't have the money, that we were applying for a grant, that there was no way we'd sign on the spot, tried to hustle us into closing the deal. He was here for two hours. He was hawking a good product and, if he hadn't been so pushy, might well have got our business. As it is, no way!

When a salesman starts off his spiel by telling you he isn't a salesman you know you're in for the hard sell. I think these guys need to wise up. We've seen the hidden camera footage of salesmen in training , we've watched Glengarry Glenross, we know the secrets- and for every potential customer who falls for the patter there must be another who's repulsed by it.
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Comments:
From: nostoi
2008-09-04 09:23 am (UTC)
It's always the same. When we had to have the house rewired we went with a bloke who did an electrical check first and it turned out we didn't need a full rewire, which is what the other two firms had quoted for.

It pays to shop around - good luck with it all. :)
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[User Picture]From: poliphilo
2008-09-04 10:10 am (UTC)
We've got three quotes lined up.

The first two are in. Company #1- the one we liked- is offering to do the work for £2,000 less than Company #2.
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[User Picture]From: poliphilo
2008-09-04 10:12 am (UTC)
The first quote is often a try-on. Ailz is rather good at haggling, but I find it demeaning.

I like your tactic.
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[User Picture]From: poliphilo
2008-09-04 01:07 pm (UTC)
I like that way of doing things.

It puts the customer in charge.

I guess you could do it like that over here. I've certainly done it that way in the past when buying carpet.

These quotes was set up for us by some online middleman, after Ailz- unsuspectingly- filled in a questionnaire. Normally we would have been rather more proactive and done some research of our own before going ahead.
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[User Picture]From: karenkay
2008-09-04 02:49 pm (UTC)
I think sales is sort of like hostage negotiation: your goal is to keep the other side talking. As long as the other side is talking, then you have hope of a good resolution.

(Actually, that applies to any negotiation. But I was amused by the image of you and Ailz being held hostage for two hours.)
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[User Picture]From: poliphilo
2008-09-04 04:14 pm (UTC)
Hostage negotiation- I like that. He was a very personable young man, but he couldn't half talk!
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[User Picture]From: karenkay
2008-09-04 04:20 pm (UTC)
Yeah, I think that thinking of it as a hostage negotiation is useful--it makes you far less inclined to let them hold your time hostage.
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From: (Anonymous)
2008-09-04 08:16 pm (UTC)

The Window Man

Over fifty percent of our dependency on foreign fossil fuel comes from the energy we use in our homes. And over seventy percent of this energy is lost through old inefficient windows.

Join The Window Man on the campaign to fight the subrpime window. (http://www.imwindowman.com)
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